Order
Processing
Most orders whether
domestic or International are generally processed within 48 hours of a customer placing an
order, provided all the items in your order are in stock For your protection
and security, we verify all information provided by you, prior to shipment of your order.
Product availability/ Back Orders
We stock all items listed on our web
site, unless otherwise mentioned. However, occasionally, unexpected shortages and
manufacturer's out-of- stock situations occur due to unexpected inventory demands, weather
problems or raw material shortages etc. You will recieve an email notification in such
situations. We try to ship your entire order together. If an item is on order, we will
hold your order for 3-4 days and ship the entire order once the product becomes available.
However, if the item is unavailable for a long time, we will ship the products in
stock and ship the rest when it becomes available. You will be charged shipping only for
the first shipment.
Product Returns
We will
gladly accept returns of unopened, resaleable items within 15 days of shipment of
orders within continental USA..We do not accept returns of orders shipped to International
destinations . Please contact us via email prior to returning any products to us. All
returns must have a prior approval from our returns department. For all approved
returns, the customer is required, at customer's expense, to return products with
return Authorisation number to:
Credits and
Returns:FoodandVitamins.com
2785 Pacific Coast Hwy # E-254
Torrance, CA 90505
Special Orders
If you don't find
the product you are looking for and would like us to order it for you, we will be glad to
do so. Please email us the brand name, quantity and size of the product you are interested
in and we will try our best to get it for you. For all special orders, we require a
payment in full before the product is ordered.
International Shipping ( Including Canada)
All orders pay actual shipping and insurance charges based on U.S.
Postal rates. We also charge $10 handling fees for first time International customers(
$5.00 for Canada) and $5.00 handling charge on orders for returning International
customers. Customer pays any applicable customs, duties and/or taxes. We'll calculate the
Shipping Charge based on the weight of the package and destination. These charges will be
added to your order. You can get more information about shipping charges for your country
from United States Postal Service web site http://www.Usps.com
Note: We attempt to ship all items in one package (box) provided it
is less than 66 pounds (29 kg) and fits within a 22" by 22" by 22" (66cm x
66cm x 66cm) box. Some weight restrictions per package lighter than 66 pounds may apply to
certain countries.
International Payment Methods
From Canada We accept payment by USA or Canadian bank issued credit cards
-MasterCard, Visa or Discover Card or American Express cards. We also accept money orders.
All orders and payments should be in U.S. funds only. No checks allowed.
From Other International Destinations (except Canada) We
accept money orders in U.S. dollars only. No checks allowed. We also accept Visa,
Mastercard, Discover and American Express.
Over & Under Payments
Orders that are underpaid will not ship until the balance is received. You will be
notified by email or letter. If we receive an overpayment, a refund check will be issued
promptly.
Shipping Method and
Delivery Times
Guam, Puerto Rico, U.S. Virgin Islands, and U.S. Territories These orders are
shipped U.S. Mail Priority only. Delivery time is usually 5-7 days, after your
order is shipped
Canada These orders are generally shipped via United States
Express Mail. Delivery time is approximately 2-3 days after your order is shipped.
All Other International Destinations We ship to all
international (outside USA) destinations via the U.S. Postal Service by Global Express
mail service. Approximate delivery time is 4-7 days. You may experience additional delays
in customs over which we have no control.
International Back Order Policy
We will not back order out-of-stock items for International destinations. Back orders only
apply to orders shipping to Continental USA destinations. We will attempt to notify you
via email. If we are unable to contact you, the order will ship without delay minus the
out-of-stock item. If you paid by money order, we will mail you a refund. If you paid by a
credit card, your card will not be charged for the items out-of-stock.
Customs Duties and Taxes
Duties and taxes are set by your country's customs service and are the sole responsibility
of the customer. FoodandVitamins.com neither collects these fees, nor quotes their actual
costs. You are to pay import fees, duties and taxes, if any, to the responsible party.
Refund Policy on
International Orders
We do not offer any refunds on orders seized by the
customs in your country or returned back to us. Please check with
your country's customs service for information on quantity restrictions and prohibited
ingredients. We take no responsibility for items not cleared by customs or confiscated by
them. It is the sole responsibility of the customer to find out all the information,
including any import licences required before placing an order. The following list may be
helpful in determining which products you should avoid ordering. However, this list is not
complete and is not to be relied upon. Use it only a guideline. We update it periodically
as a result of our own experience.
Argentina Maximum weight per package: 44 pounds.
Australia Items or ingredients that are prohibited: Products
containing stimulants (ephedra, caffeine, mahuang). All protein powders. Maximum weight
per package: 44 pounds.
Canada Items or ingredients that are prohibited: All Andros
(-dione's, -diols's, 19Nor-), Caffeine, Ephedra, DHEA, Guarana, Testosterone Boosters,
L-Carnitine, Mahuang, Pregnenonlone, Yohimbe. Maximum weight per package: 66 pounds.
France Items or ingredients that are prohibited: St. John's
Wort and Melatonin. Maximum weight per package: 66 pounds.
Germany Maximum weight per package: 70 pounds.
Great Britian Maximum weight per package: 66 pounds.
Japan Maximum weight per package: 44 pounds.
Restrictions for some other countries:
Colombia |
The Customs Department requires an import
license before they grant entry to our packages. The customer must fax a copy of license
before allowed to place order.
|
Greece |
The Customs Department requires an import
license before they grant entry to our packages. The customer must fax a copy of license
before allowed to place order.
|
Hong Kong |
The Customs Department requires an import
license before they grant entry to our packages. The customer must fax a copy of license
before allowed to place order.
|
Israel |
The Customs Department charges storage fees
while customer is contacted. The fee is undetermined and customer must sign and return a
letter provided by us, agreeing to pay for all charges.
|
Italy |
Custom Department will not accept any packages
with more than a months supply for nutritional supplements. |
Mexico |
All orders placed from Mexico require a health
permit from the Ministry of Health. We will be glad to ship it to a US address.
|
Philippines |
We do not ship any orders over $499.00 without
a copy of an import advice note from the customer. The note must be submitted prior to
placing the order. |
Spain |
The Customs Department does not accept any
nutritional supplements, therefore, we do not ship any orders to Spain. |
Thailand |
The Customs Department requires an import
license along with a certificate from The Ministry of Health.
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To minimize misuse of credit cards over Internet and for your credit
card protection, FoodandVitamins.com verifies all information submitted by a customer
before a order is sent out to International destinations. For this reason, we
do not offer
overnight shipping service. You can get
more information about shipping charges for your country from United States Postal Service
web site http://www.usps.com.
Order Status & Order Tracking
Order Confirmation
We will send you an email within 24 hours to confirm our receipt of your order. For orders
shipped through United states priority mail, orders can be tracked at our web site http://www.FoodandVitamins.com. Please
correctly enter your email address and day time phone number when placing your order. This
is important in case we need to contact you regarding your order. For your information,
this inforamtion is not sold to any third party. If you do not receive an email
confirmation, you may contact sales@foodandvitamins.com.We
will send you an email when your order is shipped. If you do not receive your order within
10 days of receiving our email, please contact our sales department as soon as possible.
Customer Service
Want to reach someone in Customer
Service?
Your email is very
important to us. We have sales associates available to answer your email 24 hours a day.
However, if you prefer not to email your questions and would like to talk to one of our
sales associates, please email your phone number and we will get back to you as soon as
possible. You can E-mail sales@foodandvitamins.com with any technical questions about using the
Web site or questions about products.
Credit Card Security
The Internet is a vast network of computers that can send data from your home to a
merchant half-way around the world. Because the data passes from computer to computer,
some Internet shoppers worry that unauthorized persons may intercept the data along the
way and gain access to credit card numbers, but they don't realize that shopping on a
secure site is actually safer than handing a credit card to a waiter in a restaurant.
No one can say for
sure how often this type of interception happens and how big the risk is, but there are
ways to help protect yourself.
Limit your online
shopping to Internet merchants , such as our site which is equipped with Secure Socket
Layer technology, an encryption process that is designed to prevent unauthorized people
from seeing data sent to or from the site. Use a browser, such as Netscape Navigator or
Internet Explorer, that supports these security protocols.
Taking these steps
will lessen the likelihood of an unauthorized person intercepting your credit card number
and will make your Internet shopping experience safe and satisfying.
And remember, most
banks will cover the cost of any fraud resulting from unauthorized use of your credit or
may limit your liability to $50.
Privacy
Foodandvitamins.com cares about the people
who visit our site, including those who trust in us enough to place orders. We appreciate
your business! When placing your order, please leave your email address and phone
number where we can reach you. Any information you give to us is used only to contact you
about your order, process your order, reply to your questions and improve our site.
We do not share our customer information with anyone. Foodandvitamins.com may occasionally
send out e-mails to people who have placed an order with us either to offer
discounts or reminders for order refills.
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